General Guaranteed Availability "Service Level Availability” means access to an LEP Account at least 99.99% of the time in a billing month, based on 24-hour days for the number of days in the subject month from the Internet in the United States. “Service Level Credit Exceptions” means (a) circumstances beyond Lexbe’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, (b) unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or service, unless such failure is substantially caused by Lexbe; (c) scheduled maintenance and emergency maintenance and upgrades; (d) DNS failure outside the direct control of Lexbe; (d) customer's or customer’s users’ acts or omissions (or acts or omissions of others engaged or authorized by customer or customer’s Users), including, without limitation, any negligence, willful misconduct, or use of LEP in breach of this Agreement; (e) outages elsewhere on the Internet that hinder access to the customer’s Account. Credit Requests |